On January 25, 2024, a meeting called “CAF Open Day in Serbia” was held in Novi Sad. On that occasion, the Republic Agency for Peaceful Settlement of Labour Disputes was ceremoniously presented with the prestigious “CAF Effective User” quality certification certificate, with which the Office has exceptional cooperation. The aforementioned meeting was also attended by the Director of the Office for Combating Drugs of the Government of the Republic of Serbia, Mr. Milan Pekić.

In April 2022, the Office for Combating Drugs decided to introduce quality management through the Common Assessment Framework (CAF), with the support of the Ministry of State Administration and Local Self-Government (MDULS) and the European Union (EU) reform project public administration within the Sectoral Reform Agreement – EU4PAR, through the support project team. After the adoption of the CAF Improvement Plan, the Office immediately started implementing the adopted activities. The CAF tool for managing the quality of work has contributed to the continuous improvement of management and work in the Office, and we also believe that it contributes to the improvement of service provision and raising the quality of work in the public sector. Thanks to the activities defined in the Improvement Plan, the Office implemented certain innovations in the work organization that not only contributed to the overall better work of the Office, but also to the satisfaction of the employees.

The office is currently in the process of conducting an external PEF evaluation to obtain the CAF Quality of Success sticker conducted by the Regional School for Public Administration (ReSPA), and we sincerely hope that in the future we will follow the example of the Republic Agency for Peaceful Settlement of Labour Disputes to obtain a prestigious certificate of confirmation “CAF effective user” quality, which we congratulate on this extraordinary success.

You can find more about CAF at the following link https://caf.mduls.gov.rs/.